Refund policy

Returns

We do not offer any returns or exchanges on customized uniforms or fully sublimated uniforms. If your account is approved for a wholesale account, there are no returns on any discounted order. 

 If you do return any items, they must be brand new and unworn, have all of the original tags with them, and be in their original packaging. After we receive them it can take up to 5 business days to process your return and another 3-5 business days to process your refund. If you do decide to return blank items you will need to send them out no later than 7 days from when you receive them. Once we receive them, we will inspect them to make sure they qualify for a return. If you're items do not meet the standards stated above they will be returned back to you and you will be responsible for the cost of shipping. If you decide you want them to be sent back to you we will provide you with an invoice for the shipping cost that must be paid for in order for those items to be shipped. 

In the scenario that your order requires customization and it arrives without it, your order will be entitled to a refund of the customization that is missing only. Since customization are optional add ons and are not a mandatory part of the uniforms it does not warrant a full refund of the order. 

In the scenario where your order is missing items, it must be reported to us within 3 business days of receiving the package to be considered and it will only be entitled to a refund of the missing items. It does not warrant a return or full refund of your entire order. 

If you pick up any of our ready made kits at our warehouse, all sales are final.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at chris@teamconceptsports.com  and include your name, order number, and date of your return.

Cancellations 

If you decide to cancel your order prior to it being approved, sent in for processing, and or shipped, we deduct a 4% transaction fee if it’s within the first 3 days of placing your order. If you decide to cancel an order after we have printed out logos, names or numbers for your approval, the cost of those items are deducted from the total amount if it's within the first 3 days of your order being placed. If an order is approved by you and has been sent in for processing, we are not able to accept any cancellations. If you have placed an order online and you did not require approval pictures you can cancel free of charge within the first 2 hours of placing your order. If you decide to cancel after that time frame and you did not require approval pictures there will be a 25% restocking fee if the cancellation is approved. If you placed a custom order and it’s been over 3 days since placing your order, there is a 15% cancellation fee of the total amount plus the cost of any logos, numbers, or names that were printed, and any other applicable items or services that were applied to your order as long as your order has not been approved for full production. If your fully custom design order is approved and sent in for processing we will not be able to cancel your order and we are unable to refund any amount. 

Sale items (if applicable)
Only regular priced items may be refunded if not customized, any sale items that included a discounted price or a discount code are not eligible for returns .

Exchanges (if applicable)
We only replace items if they are damaged upon receiving your order. If this is the case with your order, it is required that you send us proof of the damage within 2 days of receiving your uniforms. After 2 days have passed there is no guaranteed that we will be able to replace them. If there is more then one uniform that is damaged it will be required that you send us a video showing the different sizes and areas of the damage. The full uniform(s) must be seen in the photographs or videos to establish the damage of each individually. This will need to be sent to our email at chris@teamconceptsports.com  with your full name, phone number, and order number. It can take up to 3 business days to verify the evidence that you have submitted and further evidence may be requested. If further evidence is requested, we will require that it is submitted within 2 days of the request. Failure to submit evidence within the given time frame will result in the return/exchange no longer being eligible. 

If for any reason you have to return uniforms to our warehouse due to damage, incorrect style, or incorrect sizing on our end it will be required that you do so within 5 business days of receiving your return label in order to get an exchange. 

If it is requested that you return items to our warehouse due to damage, incorrect stye, or incorrect sizing on our end, it will be required that those items get shipped out with the return label that we provide you prior to being able to ship out the replacements.

Damaged/Issues

If there is any damaged or issues with your order upon receiving it, it is important that you report it within 3 business days with photographic evidence. We are not responsible for uniforms reported damaged after 3 days of receiving them and we do not take responsibility for uniforms getting damaged due to improper care. If there are any other issues with your order it must be reported within 3 business days of receiving them for consideration. If you ordered custom made items that have any damage or issues with them we will remake them and ship them out at no additional charge once your claim is verified. 

Shipping

If your products are authorized for a return, you must ship them to the following address; 

Name: Team Concept Sports

Address: 4806 115th Street
79424 Lubbock Texa

You will be responsible for paying for your own shipping costs for returning your items that are blank and approved. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.